The Podcast Sharing Unfiltered Retail Insights
The #RetailRealityShow is the business podcast for movers and shakers in retail who look beyond the store counter. The retail experts Nino Bergfeld (Salesforce), Nicolas Kröger (Manor) and Yael Kochman (buywith & myAthena) talk to their guests about the new #era of retail and technology. They discuss personal experiences, successes, but also setbacks and do a reality check: How will brick-and-mortar retail develop from today? How can #offline and #online retail be combined? And which #innovations will really shape the #future of the industry?
We do the reality check.
Podcast Platforms
Spotify - Apple - Google - Pocket Cast - Anchor
Latest episodes
Who are the hosts?
Nino Bergfeld
SALESFORCE
Nino has been working at Salesforce since 2015. He has held various positions at the provider of cloud-based CRM solutions – always with a focus on Retail. He is also co-founder of the Salesforce Web3 Studio. (LinkedIn)
Nicolas Kröger
MANOR AG
Nicolas is Chief Digital Officer at Manor AG and an expert in digital transformation in retail. With over 16 years of experience in e-commerce and strategy consulting, he has developed numerous growth strategies and driven digital innovation. (LinkedIn)
Yael Kochman
RE:TECH INNOVATION HUB & MYATHENA
Yael Kochman is an entrepreneur and team lead with more than 15 years of experience in corporate management, business development and operations, both in start-ups and multinational corporations. She was selected as one of the 40 under 40 promising leaders in Israel, co-founded Re:Tech Innovation Hub, and is currently Chief Business Officer at myAthena. (LinkedIn)
What moves us:
Vacancies? How can an interesting offer be created for the customer?
Is the customer still king? Or what is the current situation regarding customer loyalty?
What will the store of the future look like?
How will tariffs influence global trade?
What are the best practices in stationary retail?
Which impact will GenAI have on the path to purchase?
And many more questions.
Stay in the loop on everything retail – straight to your inbox.
Our newsletter provides you with fresh episodes, deep dives & everything that moves the industry.
While most retailers automated customer interactions, luxury brands asked a different question:
How do we make human interactions better?
So instead of replacing people with AI, they did something else:
They doubled down on the human touch. 🤲🏻
And simply upgraded it with technology.
AI is no longer just shaping conversations, it’s shaping decisions.
From how products are recommended to how assortments are planned and optimized.
🚀 The new luxury playbook is not about choosing between human or tech.
It’s about orchestrating both.
🎧 Listen to the full episode on Spotify and Apple Podcasts.